Returns & Exchanges

Return & Refund Policy

Thank you for shopping at Khurana Handloom. We take pride in offering premium-quality products and strive to ensure that every purchase meets your expectations. However, if something isn’t right, we are here to help.

Unboxing Video Requirement:
To ensure a smooth and transparent return process, we require customers to record an unboxing video at the time of opening the package. This video should clearly show the packaging, product condition, and any issue faced. Requests without proper unboxing proof may not be eligible for return or refund.

Return Request Procedure:
If your order does not meet your expectations due to damage, incorrect product, or defect, please follow the steps below:

• Contact our Customer Support Team within 7 days of receiving your order.

• Share your order details along with a clear description of the issue.

• Provide supporting proof such as images and the unboxing video.

• Our team will review your request and guide you through the next steps.

Damaged / Incorrect Product:
If you receive a damaged or incorrect item, please ensure the issue is clearly visible in the unboxing video. This helps us process your request faster and more efficiently.

Refund Process:
Once the returned product is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within 7–14 business days. Processing time may vary depending on your bank or payment provider.

Exchange Policy:
We may offer replacement or exchange for eligible products based on availability. If the product is not available, a refund will be initiated.

Non-Returnable Items:
The following items are not eligible for return or refund:

• Customized or personalized products

• Products without original packaging

• Items damaged due to misuse or improper handling

Important Notes:

• Slight color variations may occur due to lighting and screen settings.

• Returns requested after the specified time period may not be accepted.

Contact Us:
For any questions or assistance, please contact our support team:
Email: khuranahandloom456.com
Phone: +91- 95928 65655

Address : 12, D-Block Bhai Rahdhir Singh Nagar, Ludhiana, Punjab 141001, D Block, Bhai Randhir Singh Nagar, Ludhiana, Punjab

We appreciate your trust in Khurana Handloom. Your satisfaction is important to us, and we are committed to providing a smooth and reliable shopping experience.